Testimonials
Service & Warranty
If you have questions or need help with the operation, maintenance or warranty of your hot tub or swimming pool, please give us a call at (217) 586-4400. We offer a wide range of services for all pool and hot tub owners, including:
- Seasonal Openings and Closings
- Warranty Repairs and Service
- Time-saving and Energy-saving upgrades
- Tile, plaster or vinyl liner replacement
- Water testing & treatment
- Auto Cover installation & repair
- Factory service for all major brands
(Including Hayward, Jandy, Pentair, Sta-rite, Del Ozone, Goldline, Paramount & more)
- Emergency Repair and Service
- Complete remodeling and renovation
- Operations questions
- On-site Pool school
- Spring Cleaning Package
We understand the challenges and frustration you may experience when trying to find a pool service company you can trust. We know that some service companies may charge too much, or show up late, or not fix the problem right the first time. That's why we give you our Work Standards Guarantee:
The Imperial Pools Work Standards Guarantee
"Whatever the problem is, we'll show up when we promised, we'll fix it right the first time, and we won't charge you more than we promised. At Imperial Pools, we're not happy until you're happy."
When you schedule any of the above services with us, you'll get a courtesy call first, letting you know what time we'll arrive at your house. In most cases, you don't need to be there for us to perform our services.
Our fees are reasonable, and all our work is guaranteed.
To schedule any of the above services, or for more information about any upgrades, please give us a call at (217) 586-4400. Or send us an e-mail at info@ImperialPoolsInc.com.
Typically the most extensive cleaning of your swimming pool is the first of the season. With this in mind Imperial Pools, Inc. has developed its “Spring Cleaning Package” to assist pool owners in making the pool swim ready without breaking a sweat.
Within 24 - 48 hours of the swimming pool Seasonal Opening Imperial Pools, Inc. will perform the below services:
- Complete cleaning of swimming pool winter scum line around the perimeter of the swimming pool, which is inclusive of entry steps, swim outs, love seats, etc.
- Inspection of swimming pool equipment to insure proper functionality.
- Visual inspection of the swimming pools interior surface. NOTE: For vinyl liner swimming pools, Imperial Pools, Inc. will place the liner back into the track for areas that may have come loose at no additional charge.
- All skimmer baskets, pump strainer baskets, and ADR canister baskets will be emptied and cleaned to insure proper water flow.
- Pool surface will be hand skimmed and pool walls and steps areas will be brushed.
- .The entire pool bottom will be hand vacuumed with Imperial Pools, Special Debris Catching Canister, for up to two (2) hours.
- Filtration system will be checked for proper pressure levels and cleaned as necessary.
- Completion of on-site water analysis with detailed report.
The “Spring Cleaning Package” includes all cleaning chemicals and labor for two (2) employees, up to two (2) Hours.
Only $295.00
Are you new to pool ownership? Do you often stop and stare at your pool and wonder what to do? Imperial Pools, Inc. " On-Site Pool School " offers the answers. Imperial Pools will provide an on-site visit with a Certified Service Professional (CSP) specialist. While on-site, the orientation specialist will provide a detailed explanation on operational and maintenance procedures relating to your swimming pool and equipment.
Typical areas that will be addressed during the course of the Pool School consist of:
- Chemical addition practices
- Chemical analysis
- Cleaning
- Filtering
- Heater (where applicable)
- Plumbing, and valves
- Preventative maintenance
Ideally Imperial Pools, Inc. " On-Site Pool School " is designed to answer many of the common questions concerning the above issues; however our orientation specialist will also provide the answers to any questions that may arise during the course of the on-site visit.
Our Certified Service Professional (CSP) will supply supplemental literature for your equipment as needed to serve as reminders and reference points. You will be provided a special HOTLINE to call for any questions that arise in the future.
