"The Best Of The Best"

My name is Noel Valade; I'm the founder and co-owner of Imperial Pools in Mahomet Illinois. Along with my wife and the rest of the Imperial Pools team, we design, install, service and maintain swimming pools and hot tubs throughout the Central Illinois area.

I know it's pretty bold of me to claim that "we're the Best of the Best." But we sincerely believe it, and I'll give you 10 reasons why you can believe it too:

 

1. Strongest Warrantees
   We offer the strongest warrantees in the business. We're the only pool builder in central Illinois that offers an incredible five year warranty on all pool equipment. (Most builders offer just a 12 month warranty.) Our concrete shells come with a 10 year warranty, our vinyl liners have a 20 year prorated warranty, and our fiberglass shells come with a lifetime warranty.
   
   
2. Super-Strong Construction
   On our Elite vinyl-liner pools, we use the Elite "Strong Support" polymer wall system from Ft. Wayne Pools. It's the strongest polymer pool system in the industry; So strong it comes with a lifetime warranty.
   
   
3. The Deepest Vinyl Liner Pool Available
   We're one of only a handful of pool builders in the country offering vinyl liner swimming pools with the extra-tall 48 inch "Extreme Wall." And we're the only pool builder in the world that offers the "Imperial 54" pool. It's a custom-manufactured sidewall that gives you an unheard 54" sidewall and more than 48 inches of water depth in a vinyl liner pool.
   
   
4. Bigger, Better Plumbing
   Where most builders use 1.5 inch or 2 inch plumbing, we always use 2 ½ inch suction lines. And we use 2 inch return lines, when most other builders use inch and a half. It requires less energy, and it keeps your pool cleaner longer.
   
   
5. No Cheap, Short Cut Materials
   We never use flex line on any of our pools. (Flex line may be faster, easier and cheaper, than hard plumbing, but flex line has flow restrictions that create turbulence and sap a full ¼ horsepower from your pump. Flex line is also more prone to leak. So we just don't use it. Ever.)
   
   
6. Superior Foundation
   For optimum stability and longevity, we use 100% pea gravel backfill. It gives 98% compaction, compared to only 80% compaction form the sand that most pool builders use. (It also allows for better drainage; that's why it's required on all fuel tank installations throughout the state.)
   
   
7. The Hidden Extras
   We always build a 2 foot deep de-watering trench under every pool, which eliminates any possible issues with groundwater. (Oddly, most other pool builders don't bother with this trench at all.)
   
   
8. Certified Building Professional
   All installations are overseen by our Certified Building Professional™ (CBP™) and president of the company, Noel Valade.
   
   
9. Factory Authorized Repairs
   We're a certified installer and factory authorized repair facility for Aqua Cal, Heat-saver, Cover Star, Cover Pools, Leisure Pools, Blue Hawaiian Pools, Baja Spas and Hayward, Jandy, Raypak and Pentair equipment.
   
   
10. A+ with the BBB
    We're a fully accredited member of the Better Business Bureau, with an "A" rating, as seen here and here.
    
    

We're also strong supporters of our community. That's why we spend at least two weeks a year volunteering our time to help various charities. We also support our local sports teams through our sponsorship at www.Athletics2000.com.

If you're interested in help with a new or existing pool or hot tub, I hope you'll give us a call. We are regular people that just happen to be very good at what we do. We look forward to serving you.

 

Check out our latest radio commercial

 

APSP – “The Association of Pool & Spa Professionals”
The APSP is the world's largest international trade association representing the swimming pool, spa, hot tub and recreational water industries. APSP is the leading industry advocate promoting professional best practices through education, industry standards, and safety.
 
APSP members adhere to a code of ethics in business and technical practices and share a strong commitment to the safe, healthful, and enjoyable use of industry products.
 
The APSP effectively replaced another well-known industry organization known as “National Pool and Spa Institute” or NSPI in 2006.
 
More information at: The Association of Pool & Spa Professionals

APSP Member Code of Ethics
All members of The Association of Pool & Spa Professionals agree to observe and be dedicated to the following principles and policies:

 

• To promote the concepts of free enterprise and service to the public and the industry.
• To strive continually to gain respect for the industry, both in the local community and on the regional and national levels.
• To contribute to the health, safety and welfare of the public in the installation, maintenance and operation of swimming pools, spas and hot tubs, and to comply with applicable laws, ordinances and regulations.
• To support efforts to improve swimming pool, spa and hot tub products and services, and to encourage research and development of new materials, techniques and methods.
• To avoid statements which will mislead customers in advertising and other efforts to sell products.

BBB – “Better Business Bureau”
The BBB is a private, non-profit organization whose mission is to promote and foster the highest ethical standards between companies and their customers in the areas of:

 

• Dependable Service
• Honesty In Advertising
• Honest Business Practices
• Reliable Complaint Handling Procedures

Examples of services provided by the BBB are Business Reliability Reports, Dispute Resolution, Truth-in-Advertising, Consumer and Business Education and Charity Review.

 

To be a member of the BBB, an applicant must:

• Be invited to apply for membership by a staff person or Director of the Bureau.
• Be actively engaged in business, in the BBB's service area, for no less than 6 months.
• Supply background information about the company, its principals or other information deemed essential to the BBB.
• Cooperate with the BBB's activities and efforts to promote voluntary self-regulation within the business industry.
• Adhere to established BBB standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBB On-line Reliability logo, and cooperate with the BBB in matters relating thereto.
• Promptly respond to any and all complaints forwarded by the BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.
• Comply with any decisions rendered through the Bureau's or an alternative provider's binding arbitration program.
• Eliminate the underlying causes of patterns of consumer complaints that the BBB may call to the company's attention.
• Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
  
• Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principals and purposes of the BBB.
  
• Support the principles and purposes of the BBB and not engage in any activity that reflects unfavorably on the BBB and its members.
  
• Refrain from using the name or logo of the BBB for commercial, sales or advertising purposes in any manner not specifically authorized in writing by the BBB.
  
• Promptly notify the Bureau of any changes in ownership, licensing status, addresses, telephone numbers, web site and any other information deemed necessary by the Bureau.
  
• Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, and provide license numbers upon application for BBB membership and provide periodic updates on request of the BBB.

Businesses earning the right to be included in this organization have a strong reputation of taking care of their customers.

 

More information at: Better Business Bureau.

CBP® - Certified Building Professional®
A Certified Building Professional® is an individual who has passed all the rigorous requirements of the APSP’s Certified Building Professional® training program. Graduates of the course learn the skills and value system pertaining to high ethical standards, commitment to the highest standards of workmanship and construction, business stability, and superior customer relations. After completion of the training, all graduates must complete continuing education requirements on an ongoing basis in order to maintain their CBP® certification.
 
More information at http://www.apsp.org/Public/CareerInstitute/BuilderPrograms/index.cfm. 

CSP® - Certified Service Professional®
A Certified Service Professional® is an individual who has passed all the rigorous requirements of the APSP’s Certified Service Professional® training program. The three-level technical training program (TECH I, TECH II, and CSP) provides practical knowledge for technicians and service professionals, from structures and electrical systems, to hydraulics, pumps, and filters, to water chemistry and maintenance.

APSP members who successfully complete all three levels are granted the program's highest credential - CSP™ Certified Service Professional®.

Afterwards, all graduates must complete continuing education requirements on an ongoing basis in order to maintain their CSP® certification. 

 

More information at http://www.apsp.org/Public/CareerInstitute/ServicePrograms/index.cfm.

CHTT® - Certified Hot Tub Technician®

The Certified Hot Tub Technician program is a 2.5 day live seminar that teaches the essentials of portable hot tub service, equipment repair and replacement.

 

Instruction is given by industry experts, and using the APSP Hot Tub Technician Manual as the textbook, it covers the following topics:

 

• Heaters, blowers, Ozone generators, Lighting and other accessories
  
• Customer service
  
• Electromechanical and Electronic Control Systems
  
• Hot tub covers
  
• Hot Tub Surface Repairs, Structures and finishes
  
• Hot Tub Water Sanitization
  
• Maintenance and seasonal care
  
• Pumps, electric motors, and equipment systems
  
• Safety and health
  
• Troubleshooting circulation and filtration issues
  
• Water chemistry
  
• Ancillary Products
  
• Glossary of hot tub terms and definitions

      
Afterwards, all graduates must complete continuing education requirements on an ongoing basis in order to maintain their CHHT® certification. 

 

More information at http://www.apsp.org/Public/CareerInstitute/HotTubTechnicalProgram/index.cfm.

CPO® - Certified Pool Operator®
The Certified Pool/Spa Operator® certification program has delivered more training than any other program in the pool and spa industry since 1972, resulting in more than 200,000 successful CPO® certifications in 44 countries.

CPO® certification courses are designed to provide individuals with the basic knowledge, techniques, and skills of pool and spa operations. It covers 14-16 hours of information from the NSPF® Pool & Spa Operator™ Handbook (provided) and local codes taught by an NSPF® Instructor.

Instructors receive comprehensive training and certification to teach the CPO® certification program. These instructors represent every segment in the aquatic industry including operators, health officials, service professionals, builders, manufacturers, property managers, retailers, and academicians. The training these instructors provide has helped protect millions of swimmers by reducing hazards at aquatic facilities.

 

The CPO® program is widely accepted by health departments.

 

More information at http://nspf.org/en/CPO/CPO2day.aspx.